Shipping policy

At Phey, we strive to deliver your orders in a timely and efficient manner. Below you will find our shipping policy with details on shipping options, costs, and delivery times.

International Shipping

1. Availability:

   • We ship internationally to all countries.

2. Cost and Delivery Time:

   • Cost: Calculated at checkout based on destination and shipping method.
   • Delivery Time: 7-14 business days, depending on the destination.

3. Customs and Duties:

   • International customers are responsible for any customs duties, taxes, or fees that may apply upon delivery.

Processing Time

• Orders are processed within 1-2 business days.
• Orders placed on weekends or holidays will be processed the next business day.

Order Tracking

• Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
• You can track your order using the link provided in the email or by visiting [Your Tracking Page URL].

Shipping Restrictions

• We do not ship to P.O. boxes or APO/FPO addresses.
• Some items may have specific shipping restrictions due to size, weight, or destination.

Delivery Issues

1. Delayed Delivery:

   • If your order is delayed, please contact our customer service team at pheyapparel@gmail.com or (347)-967-3556.

2. Lost or Damaged Packages:

   • If your package is lost or arrives damaged, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order.

Address Changes

• Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.
• If you need to change your shipping address, contact us immediately. We can update the address only if the order has not yet been shipped.